AYDAPAY – Customer Protection & Fraud Awareness Policy
(Poland / European Union)
Company: AYDAPAY Spółka z ograniczoną odpowiedzialnością
Support Email: help@aydapay.com
Customer Support: In-app chat available
First Issue Date: 01 January 2025
Last Updated: 09 February 2026
At AYDAPAY, protecting our customers and promoting safe, responsible use of our services is a core priority.
We operate in compliance with applicable Polish law, European Union regulations, AML/CTF requirements, and consumer protection standards.
Customer protection is based on shared responsibility:
AYDAPAY applies reasonable technical, operational, and compliance controls;
customers are expected to act prudently, remain vigilant, and provide accurate information.
This Policy is designed to educate customers, reduce fraud risks, and explain how to stay protected.
⚠️ Anyone who pressures you to act urgently, demands secrecy, or creates fear is likely attempting fraud.
No legitimate organisation will:
demand immediate money transfers,
request passwords, PINs, or OTP codes,
ask for sensitive information via unsolicited messages or calls.
“Your account has been suspended — click here immediately”
“Unusual activity detected — confirm within minutes”
Messages pretending to be from banks, payment services, or authorities
Do not click unknown or unexpected links.
Never enter personal, banking, or security details.
Always check the full website address carefully.
Delete the message and do not respond.
Contact AYDAPAY directly if unsure:
📧 help@aydapay.com
💬 In-app chat
🔒 AYDAPAY will never ask for your password, OTP, card number, or PIN by message or phone.
“We are calling from the bank/government — there is a serious problem”
“Please share your verification code to secure your account”
Even if the caller sounds professional or the number appears genuine.
Never share information during unsolicited calls.
Do not act under pressure.
Phone numbers can be spoofed.
End the call immediately.
Call the organisation using its official published number.
Inform AYDAPAY if our name is mentioned.
“Urgent visa or travel fee required”
“Fast-track approval for payment”
Individuals claiming to represent embassies or ministries
Authorities do not request transfers to personal accounts.
Official bodies do not use private messaging apps for payments.
There are no secret or urgent paid shortcuts.
Verify information only via official government websites.
Do not send money to individuals.
Avoid unlicensed intermediaries.
Slight spelling errors in official names
Suspicious domains (e.g. .xyz, .top, .info)
Requests to upload documents or sensitive data
Official sites usually use:
.gov
.gov.pl
.eu
Never enter details via links received by message.
Manually type the official website address.
Avoid using forwarded links.
Relationship develops online
Emotional trust is built
Requests for money due to emergencies, travel, illness, or projects
Never send money to someone you have not met in person.
Be wary of secrecy and emotional pressure.
Speak to a trusted person before acting.
Stop communication immediately.
Do not send funds.
Notify AYDAPAY if our services are referenced.
AYDAPAY applies proportionate measures including:
customer verification (KYC),
transaction monitoring,
temporary verification holds,
cooperation with banks and partners as required by law.
⚠️ No system can fully prevent fraud where deception or customer error occurs.
Stop any transaction immediately.
Do not send additional funds.
Contact AYDAPAY without delay:
📧 help@aydapay.com
💬 In-app chat
Keep all evidence (messages, links, numbers, screenshots).
Polish Police (Policja)
Office of Competition and Consumer Protection (UOKiK)
https://www.uokik.gov.pl
Polish Financial Supervision Authority (KNF)
https://www.knf.gov.pl
By using AYDAPAY services, you confirm that:
you have reviewed and verified transaction details,
you understand the risks of fraud and deception,
losses resulting from negligence or misinformation may be your responsibility.
This Policy may be updated from time to time.
The latest version will always be available on AYDAPAY’s website and mobile application.
If you have any questions about our AYDAPAY – Customer Protection & Fraud Awareness Policy, please don't hesitate to contact us.
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