How AYDAPAY Protects Your Money – Safeguarding Statement

Item	Detail
Version	3.0
Effective date	25 September 2026
Policy owner	Management Board
Approved by	Management Board of AYDAPAY SP. Z O.O.
Review cycle	At least annually and whenever the law or our services change
Related documents	Customer Account Agreement, clause 5

This statement explains in plain language how the money you hold or send through AYDAPAY is protected. The legally binding rules are in clause 5 of the Customer Account Agreement.

1. AYDAPAY is not a bank

AYDAPAY is entered in the register of payment service providers of the Polish Financial Supervision Authority (KNF) as a small payment institution. We do not take deposits, lend money or pay interest. Your balance is not a bank deposit and is not covered by the UK Financial Services Compensation Scheme (FSCS), the Polish Bank Guarantee Fund (BFG) or any other deposit guarantee scheme. Instead, your money is protected by safeguarding.

2. What safeguarding means

Safeguarding is a legal requirement for payment and electronic money institutions. It means:

Separation – customer funds are kept separate from the company's own money and are never used to run the business;
Designated accounts – they are held in segregated safeguarding accounts with credit institutions, or protected in another way permitted by law;
Reconciliation – the safeguarded amount is checked regularly against what is owed to customers;
Priority in insolvency – if the institution holding the funds became insolvent, safeguarded funds would be returned to customers before other creditors, less the insolvency practitioner's costs of distributing them.

3. Where your money is held

Service	Who holds and protects the funds
Account Details and balances held through Partner Services	Our Banking Partner, an electronic money institution authorised and supervised by the UK Financial Conduct Authority, which safeguards the funds under its regulatory obligations. Its name and authorisation number are available in the App and on request
Funds received by AYDAPAY for its own services in Poland	Deposited no later than the end of the next Business Day in a separate account with a bank, or protected in another way required by the Polish Act on Payment Services
International transfers once sent for delivery	Protected under the safeguarding or client money rules that apply to the money transfer partner or payout partner in its own country

4. Balance limit

The total balance you may hold on accounts maintained by AYDAPAY under its own authorisation is limited to the equivalent of EUR 2,000. Limits for balances held through Partner Services are shown in the App.

5. How you can help protect your money

Keep your balance at the level you need for your payments.
Never share one-time codes or passwords, and read our Customer Protection and Fraud Awareness Policy.
Tell us immediately if you see a transaction you do not recognise.

6. Questions

AYDAPAY SP. Z O.O. · Aleja Armii Ludowej 6/164, 00-571 Warsaw, Poland · KRS 0001036277 · help@aydapay.com

1. Introduction
2. Data Collection
3. How We Use Information
4. Security Measures
5. Your Rights

Policy version: 2.3

Need Help?

If you have any questions about our Safeguarding Statement, please don't hesitate to contact us.

How can I contact customer support?

Safeguarding Statement